27 days old

Adoption Consultant, Chalk & Wire

Campus Management
Boca Raton, FL 33433
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  • Job Code
    133663924
Campus Management

Responsibilities:

  • Proactively works with the Anthology customer base using the Chalk & Wire solution(s) to deliver consistent value across the entire lifecycle.
  • Sets clear goals for product adoption and deploys strategies focused toward those goals, developing success plans, and sharing key milestones with the campus.
  • Advises campuses on best practices for designing, adopting, and enhancing their use of the tools, serving as an expert on both the product and the practice area it supports. Builds and maintains strong and diverse campus relationships by maintaining high levels of engagement and communication.
  • Identifies, evaluates, and escalates risk, and executes strategies to mitigate and/or de-escalate risk, working collaboratively with Customer Experience Managers (CEMs) to prepare them for renewal conversations.
  • Drives brand advocacy in the form of references, testimonials, and sharing of stories via case studies, webinars, or other forums.
  • Resolves customer issues, alone and through collaboration with other Anthology teams.
  • Assists in driving and identifying potential expansion revenue.
  • Develops reports or presentations to demonstrate ROI and success of product adoption.
  • Documents notes, interactions, and milestones in our customer success platform; performs data-driven reviews and analysis on the Anthology member base to prioritize time and demonstrate outcomes.
  • Attends corporate and industry events as company representative.
  • Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
  • Provides feedback, guidance, or support for special projects as requested.
  • Other tasks as assigned.

Education:

One of the following is required:

  • Bachelors degree and 5 years of relevant experience or equivalent combination of education and experience
  • Two years hands-on experience with Anthology (formerly Campus Labs) products (Chalk & Wire), with competitor products, or related experience

Qualifications/Experience:

  • A minimum of five years of experience in the higher education sector, including positions with associations, non-profits, and educational technology companies; positions of progressive responsibility preferred.
  • Strong knowledge of ePortfolio pedagogy, field experiences (clinical, internship, placements, etc.), and assessment reporting.
  • A minimum of one year of experience demonstrating skills in customer success, consulting, customer service, or relationship management.
  • Direct experience implementing or using assessment tools or other educational technology platforms desired.
  • Knowledge of higher education practices, policies, and research, as well as the ability to continue to develop expertise over time.
  • Ability to travel up to 25% of the time.

Skills/Competencies:

  • Passionate about education, assessment practices, and technology.
  • Hands-on experience with a customer success platform such as Gainsight.
  • Hands-on experience with a CRM such as Salesforce.
  • Exceptional relationship building skills.
  • Excellent interpersonal skills, specifically in being able to teach and coach.
  • Can solve problems using own critical and creative thinking skills, with an emphasis on innovation.
  • Professional demeanor and executive presence.
  • Ability to handle difficult and challenging situations with autonomy, effectiveness, and resiliency.
  • Exceptional communicator with ability to leverage written and verbal skills in phone, email, web meeting, and in-person conversation and presentation forums.
  • Observant and effective listener; able to ask questions, spot trends, and draw conclusions in a consulting context.
  • Customer service and solution oriented.
  • Effective time and priority management skills.
  • Strong project management and process development skills.
  • Quick and self-motivated learner.
  • Tech savvy.
  • Employs a positive outlook and collaborative attitude.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.



PI133663924

Posted: 2021-04-09 Expires: 2021-05-10

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Adoption Consultant, Chalk & Wire

Campus Management
Boca Raton, FL 33433

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