30 days old

Associate Partner Success Manager - Midwest/Southwest

Discovery Education,Inc.
Chicago, IL 60654
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  • Job Code
    129372935

Who We Are:

What makes Discovery Education a GREAT fit for you? We are the global leader in standards-aligned digital curriculum resources, engaging content, and professional learning for K-12 classrooms, and we partner with districts, states, and like-minded organizations to provide teachers with customized solutions that support the success of all learners. When you join the Discovery Education team, you become part of a fast-growing global organization that is empowering educators with the digital tools and professional learning they need to connect students to the real-world.

For candidates interested in taking their next career step in the educational technology space, Discovery Education offers the fast pace and excitement of working for a startup, the support of an established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. Team members enjoy a high-energy, purpose-driven work environment as well as tremendous opportunities to grow, learn and make a difference. We are an organization focused on diversity and inclusivity that provides opportunities to engage with people from variety of backgrounds. If you like working with a curious, collaborative, high-performing team, Discovery Education is the place for you.

Living Our Values:

Discovery Education is a company that lives and breathes its Values. By doing so, we position our organization to continue leading the education technology world.

Our Values:

INNOVATION: We drive a culture of innovation within our organization and with our partners to prepare leaders of tomorrow.

CONTINUOUS IMPROVEMENT: We commit to continuous improvement by anticipating and adapting to the changing needs of our partners and the educational landscape.

EMPOWERMENT: We empower all learners by providing highly engaging, relevant experiences our partners trust.

INTEGRITY: We hold ourselves to the highest-standards and conduct ourselves with integrity in all that we do.

COMMUNITY: We connect and support our global community of learners.

INCLUSIVITY: We strive to build a company with people from diverse backgrounds, so we can better enable all learners to reach their highest potential regardless of race, gender, socio-economic standing, sexual orientation, language, ability, location, or technology.

What Youll Do:

Discovery Education is searching for an experienced customer success professional to ensure every customer in their portfolio realizes the full value of their solution, ultimately driving higher retention and growth.

As a member of the Partner Success Organization, the ideal candidate will partner directly with cross-functional peers in the Region to develop and execute effective engagement, strategies, assess and manage risk accurately, and provide accurate forecasting of their portfolio.

Responsibilities:

  • Plan and maintain an individual book of business, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and methodologies.
  • Stay up to date on industry trends, engagement methodology, and deal strategies
  • Assess risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing finding across the teams and organization
  • Bring planning, focus and creativity with you every day
  • Work with Sales and Success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings.

Additional Responsibilities:

  • Have an understanding of the challenges customers face in their software implementations and vendor relationships
  • Comfortable working primarily using digital collaboration tools to support the spectrum of points of contact from decision makers to implementors
  • Able to innovate, persuade, and problem-solve with peers and team-members and incorporate all learnings into daily activity
  • Acumen around retention, churn, and growth metrics
  • Understanding of value drivers in recurring business models
  • Able to prepare, present and revise forecasts

Who You Are:

  • Professional Experience: 2+ years of Customer Success/Experience/Service
  • Knowledge & Skills:
    • Awareness of SaaS business models and their overall relationship to Customer Success
  • Education: Bachelors Degree or equivalent work experience
  • Technical Skills:
    • Prior experience with CRM systems, Salesforce preferred. Experience with Gainsight a plus.
  • Travel: Limited travel to less than 10%
  • Communication Skills: Excellent written and oral communication as well as strong interpersonal skills
  • Self-Motivation and Self-Starter: Driven self-starter with the ability to do what needs to be done without being micromanaged; ability to manage/prioritize multiple tasks, proactively manage numerous projects, and prioritize competing timelines; demonstrate a problem solving/ solution-oriented approach
  • Learning Orientation: Always willing to learn something new, not rigid in beliefs or expectations
  • Focus on Diversity: Have a demonstrated ability to understand, accept and engage with people of diverse backgrounds.
  • Sense of Humor: Because we all need to laugh sometimes
  • Legal right to work in the United States

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.



PI129372935
Posted: 2021-01-27 Expires: 2021-02-27

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Associate Partner Success Manager - Midwest/Southwest

Discovery Education,Inc.
Chicago, IL 60654

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