1+ months

Center Director

USO Inc
Los Angeles, CA 90045
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  • Job Code
    146920822

Since 1941, the USO has been the nation's leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Today's USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Center Director is responsible for the day-to-day operation and activities of one or more USO Centers and extending programs to unserved/under-served military communities.

Bob Hope USO provides USO services and programming to service members and military families across a 51,000-square mile area of Southern and Central California. We provide morale, welfare and recreation services to members of the U.S. military, their families and qualifying military retirees. We operate centers at LAX, Ontario International Airport, Palm Springs International Airport, John Wayne Airport, Military Entrance Processing Station (MEPS) Los Angeles, March ARB Deployment Center, and Fort Irwin, as well as provide USO programming and outreach at military installations across the region spanning from San Luis Obispo County through Orange County.

The Center Director supervises operations and program support at the USO LAX Center and the Los Angeles MEPS station. The director will also plan, coordinate, and lead, in partnership with USO West region personnel and program assets, program delivery efforts at military communities such as Vandenberg AFB, Edwards AFB, China Lake, Naval Base Ventura County and other military installations in the eight counties served by Bob Hope USO. This program delivery will require occasional travel outside the Los Angeles metropolitan area.

The director provides leadership to two full time staff members and USO volunteers, and works closely with the Bob Hope USO Field Program Specialist and Executive Director to develop programming and assist in allocating resources. Although the current volunteer force is approximately 110 volunteers, the director will be charged with leading an effort to rebuild the force that has been impacted by COVID restrictions and health concerns. This role will require a moderate degree of night and weekend availability to support programs and events.

Principal Duties and Responsibilities (*Essential Duties)

  • In coordination with the Executive Director, provide active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for center operations and programs/activities.*
  • Assist in relationship building and fundraising opportunities.
  • Develop, improve and maintain working relationships with US Military and local business community leadership. Conduct periodic reviews of service member and family needs and recommend/implement program/service changes as appropriate.*
  • Manage day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment. Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and/or volunteer workforce. Ensure delivery of excellent customer service.*
  • Oversee planning, delivery and quality of programs, services, equipment and events within budgeted limits. Identify and implement improvements that achieve USO Standards of Excellence.*
  • As directed by the Executive Director, perform and monitor financial activities, including but not limited to creation and execution of operating budget, sales and/or other income, banking transactions. Prepare, review and present reports, including but not limited to financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
  • Drive and operate motor vehicles (12 passenger or smaller).
  • Other duties as assigned.

Job Specifications

  • Bachelor's Degree in Business Administration or related field.
  • 10+ years progressively responsible work experience in a program/service delivery management role, including 5+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Skilled at public speaking with high level of comfort speaking to both large and small audiences of a diverse background.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software applications, and programs including, but not limited to, Microsoft Office Suite.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Must be a strong advocate of the USO's mission.
  • Existing knowledge of the Los Angeles area and philanthropic community and resources is preferred.
  • Knowledge of Inventory Management and Food Service Supply operational procedures and policies is preferred.

Details:

  • This is position located at Los Angeles International Airport in Los Angeles, CA. Preference will be given to local candidates within commuting distance to the location.
  • Resume and cover letter are required for full consideration.

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PI146920822

Posted: 2021-09-14 Expires: 2021-10-15

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Center Director

USO Inc
Los Angeles, CA 90045

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