29 days old

Customer Service Coordinator

City of Naples Airport Authority
Naples, FL 34104
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  • Job Code
    140023287

Customer Service Coordinator Full Time

Come work in this position at the airport and work with a team dedicated to providing service excellence every day.

WHO ARE WE?

Naples Airport Authority serves the community with a vision of connecting people to the Paradise Coast through an exceptional airport experience.

THE POSITION

The Customer Service Coordinator works in a fast-paced environment performing the following duties:

  • Ensures that Red Carpet Service is provided to all arriving and departing aircraft. Ensures that vehicles are pre-positioned, catering orders are accurate, and services are rendered in a timely manner.
  • Personalizes the delivery of service to meet the specific needs of the customer as well as assisting with basic line service and customer service duties as needed.
  • Makes hotel reservations, catering requests, ground transportation reservations, etc. for passengers and flight crews.
  • Informs pilots and the public of airport operations procedures.
  • Maintains and exhibits a strong knowledge of proper safety procedures and situational awareness.

REQUIREMENTS

Must meet the following requirements:

  • Communicate effectively over two-way radio
  • Excellent customer service skills
  • Advanced computer skills for operation of point-of-sale system
  • A current, valid Florida drivers license with full privileges that meets the NAA minimum standards
  • Associate degree (A.A.) or equivalent from two-year college or technical school and six months to one-year related experience and/or training; or equivalent combination of education and experience.

WHY SHOULD YOU APPLY?

  • Excellent benefits package including $0 premium medical and dental plans!
  • Generous retirement plan!
  • Annual incentive award program!
  • Starting Salary: $17.36 per hour




PI140023287

Posted: 2021-06-25 Expires: 2021-07-26

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Customer Service Coordinator

City of Naples Airport Authority
Naples, FL 34104

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