30 days old

Customer Service representative

Digital Minds Technology Inc.
Phoenix, AZ 85001
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  • Job Code
    129427325

Digital Minds Technology Inc. is looking for a customer service representative to work remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.


  • High school degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system


PI129427325
Posted: 2021-01-28 Expires: 2021-02-28

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Customer Service representative

Digital Minds Technology Inc.
Phoenix, AZ 85001

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