27 days old

Customer Support Specialist

Coalfire Systems
Westminster, CO 80030
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Coalfire Systems

Coalfire is an EEO employer. We celebrate diversity and are committed to respecting one another, embracing individual differences, and creating an inclusive environment for all employees.

Customer Support Specialist


Job ID: 2020-3337
Type: Regular Full-Time
# of Openings: 1
Category: Cyber Assurance Services
Westminster Office


Coalfire is the cybersecurity advisor that helps private and public sector organizations avert threats, close gaps, and effectively manage risk. Our professionals are among the most talented in the industry, and each and every day, they strive to provide the unbiased assessments, advice, and innovative solutions that help our clients meet their specific challenges and build long-term strategies to protect their organizations. For nearly 20 years, weve been on the cutting-edge of one of the worlds most important industries and were committed to making the world a safer place by solving our clients toughest security challenges.

Were growing rapidly and are currently seeking a Customer Support Specialist to support our [Westminster, CO office.


  • Support our SaaS-based CoalfireOne platform which is used to technology-enable our customers governance, risk and compliance efforts
  • Triage tickets using the JIRA platform and providing customer support to end users
  • Manage multiple tickets with varying issues, escalating issues to the appropriate teams
  • Support an outstanding customer experience for both internal and external customers
  • Answer support tickets within our SLA
  • Support a complex enterprise system
  • Follow up on specific issues to resolve customer issues in a timely manner
  • Communicate and collaborate with the Product and Engineering teams on customer needs


  • A passion for excellent customer experience and a proven track record of putting customers first
  • Knowlege of office management systems and procedures
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem-solving skills
  • Ability to work independently or as a team player
  • 1-3 years previous experience in a support environment
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task in a fast-paced environment

Posted: 2020-07-11 Expires: 2020-08-11

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Customer Support Specialist

Coalfire Systems
Westminster, CO 80030

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