1+ months

Director, Workforce Solutions

National Association for Healthcare Quality
Chicago, IL 60631
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  • Job Code
    139874398

The Director, Workforce Solutions is responsible for further advancing NAHQ's success by driving new opportunities for revenue growth that support its mission of eliminating variability in healthcare outcomes by reducing variability in healthcare quality competencies. The Director, Workforce Solutions will highlight NAHQ's spectrum of product and service offerings through the use of a consultative selling approach that will identify, create and close new business development opportunities. NAHQ is recognized by healthcare corporations as the leader and an essential partner in developing a coordinated and competent workforce. Thus, the Director, Workforce Solutions will also promote NAHQ's Team Training solutions to healthcare systems, from frontlines staff to executive leadership.

Essential Functions

  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers.
  • Responsible to maintain agreed pricing and margins on all sales.
  • Responsible for developing an annual sales plan and achieving sales goals.
  • Keeps management informed by providing sales forecasting, submitting activity and results reports, such as daily call reports, weekly and monthly work plans, and monthly sales activity, and conducting regular updates of sales performance via sales relationship management software (Salesforce/Nimble).
  • Develop new and existing business relationships through direct engagement, responding to client RFPs (request for proposals), timely lead follow-up, providing formal proposals, and meeting face-to-face with potential clients.
  • Writes and delivers proposals to prospects varying content based on customer needs and prepares contracts for signature by NAHQ CEO and Executive Director and customer.
  • Partner with CEO and Executive Director to identify business prospects and opportunities leading to new sales.
  • Drive organizational revenue growth by defining and developing strategies to expand NAHQ's market penetration.
  • Build relationships throughout the marketplace, including but not limited to key decision-makers, quality leaders, and learning executives.
  • Evaluate customer-training needs and monitor competitive developments and recommend new educational product offerings or enhancements in a consultative, solutions-based manner; work with NAHQ colleagues, as needed, to develop and launch new programs and services to meet new and developing customer needs.
  • Collaborate with Team Training staff to ensure overall client satisfaction and successful delivery of educational program programming.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Collaborate with marketing team to articulate benefits/details of NAHQ's programs, and articulate value and benefits driven communications to generate leads.
  • Represent NAHQ at industry events, trade shows, and functions.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
  • Contributes to team effort by accomplishing related results as needed.


  • Bachelor's Degree Required
  • 5+ years' experience selling services to C-suite and/or senior management contacts (experience selling training a plus)
  • Demonstrated ability to strategically and independently manage an assigned vertical and channel's book of business.
  • Proven B2B experience. Must be comfortable with cold-calling prospects.
  • Familiarity with training in healthcare or other business settings is a plus
  • Previous experience in sales to healthcare industry executives strongly desired
  • Proven ability to identify and address client needs and development of proposals.
  • Dynamic communication style with the ability to persuade and negotiate with confidence.
  • Comfort with managing pipeline development
  • Strong verbal and written communication skills, including face-to-face meetings and presentations
  • Strong organizational skills, including attention to detail, ability to handle multiple projects and to meet tight deadlines.
  • Proficient Office-suite software skills including Word, Excel, PowerPoint, and related computer skills

Special Skills/Equiptment

  • Strong consultative sales skills, specifically the ability to match NAHQ's solutions to a customer's stated needs and business objectives
  • Highly motivated, energetic and result-driven individual.
  • Resourceful and creative problem solver.
  • Ability to work well in a collaborative team environment.
  • Ability to work in a fast-paced environment while meeting goals on schedule.
  • Ability to work independently and possess the appropriate sense of urgency.
  • Experience in the Healthcare industry (strongly desired).
  • Highly competent in relationship building, network building and connecting with decision makers.
  • Experience working with CRM software (Salesforce preferred)

Physical, Mental Demands/Working Environment

Physical

  • Sitting: The person in this position must be able to remain in a stationary position 80% of the time.
  • Standing/Walking/Demonstrating: The person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
  • Hands/fingers: The person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
  • Lifting: Depends on Position will use proactive safety measures.
  • Vision: The person in this position will utilize a computer, phone, client interaction tools and software.
  • Talk/Hear: The person in this position will frequently communicate with others, express oneself, exchange information and answer questions.

Mental

  • Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously. Approaches their work and colleagues with a positive attitude and is excited about making an impact and driving success.

Travel

  • Ability and willingness to travel out-of-state and/or overnight for up to 10-15% annually.

Office Environment

  • This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
  • NAHQ's Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
  • NAHQ's culture is high performance, and high impact, but limits draining behaviors associated with fear of failure, and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ's values parlay into a culture that is optimistic, energetic, accountable and fun.

NAHQ retains the right to change or assign other duties to this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position nor does it constitute a contract of employment. In addition, percentages allocated to essential functions are subject to change at the supervisor's discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.

NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.





PI139874398

Posted: 2021-06-23 Expires: 2021-07-24

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Director, Workforce Solutions

National Association for Healthcare Quality
Chicago, IL 60631

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