28 days old

Implementation Consultant, Experience to Learn

Campus Management
Boca Raton, FL 33433
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  • Job Code
    129514001
Campus Management

Summary:

The Implementation Consultant serves as the primary point of contact for campuses who are implementing tools within a specific business lines software solution. The Implementation Consultant has an abundance of knowledge on the tools within the assigned business line product set solution and best practice and leverages these to successfully guide campuses to launch goal achievement. This position is responsible for ensuring all projects associated with implementation are delivered with high quality and drive the highest levels of campus adoption and success. The Implementation Consultant is responsible for getting our members configured and trained, until they go-live.

Responsibilities:

  • Assumes day-to-day responsibility for a portfolio of member campuses that are implementing tools in assigned product set and serves as the primary point of contact until a campus is set to go-live.
  • Uses our customer success software to develop and project-manage implementation plans, ensuring tasks and timelines are updated regularly and that plans and milestones are shared with both internal and external stakeholders.
  • Collaborates on creation of web-based trainings and resource needs for implementation, as well as some on-campus trainings as requested.
  • Assists with setting and managing expectations with campuses for launch goals and ensures successful and timely implementation based on identified launch goals.
  • Proactively identifies implementation barriers and quickly deploys creative solutions for problem solving.
  • Leverages subject-matter expertise to guide campuses toward smart decision making in implementation that will lead to best practices and strong adoption.
  • Disseminates assessments to measure implementation, training effectiveness, and satisfaction.
  • Documents campus meetings, questions, decisions, progress, and behaviors to ensure strong internal communication.
  • Coordinates transition from Implementation to Adoption.
  • Provides feedback, guidance, and support on projects as requested.
  • Other tasks as assigned.

Education:

  • Bachelors degree is required
  • 10+ years of professional experience may be considered in lieu of a degree

Qualifications/Experience:

  • 2+ years of professional experience preferred working in or serving higher education
  • Experience in designing and delivering trainings and developing instructional materials is preferred
  • Experience in project management, customer success, and/or implementation in a SaaS organization preferred
  • Knowledge of higher education practices, policies, and research, as well as the ability to continue to develop expertise over time
  • Experience using related Anthology tools (as an employee or user) is a plus
  • Ability to travel occasionally

Skills/Competencies:

  • Customer service and solution oriented
  • Project management skills: detail oriented, organized, able to manage multiple deadlines
  • Employs a positive outlook and collaborative attitude
  • Quick and self-motivated learner
  • Effective written and verbal communication skills
  • Highly effective time and priority management skills
  • Tech savvy, with proven ability to troubleshoot and solve technical issues
  • Great listener
  • Demonstrated ability to live the Anthology values:
    • Stay Passionate
    • Seamlessly Collaborate
    • Cultivate Respect
    • Be Curious
    • Embrace Possibility
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI129514001
Posted: 2021-01-30 Expires: 2021-03-02

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Implementation Consultant, Experience to Learn

Campus Management
Boca Raton, FL 33433

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