At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, wed love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, youll fit right in.
Reporting to the SVP of Sales & Customer Success (CS), the Manager of CS Project Management will be responsible for managing a small team of Project Managers that run cross-functional projects that improve the customer experience on Justworks, manage strategic projects that help scale the business and keep the CS team informed on the corresponding project details.
The person in this role will serve as a supporting resource for team members to deliver successful project outcomes and advise in troubleshooting roadblocks or unexpected problems. Additionally, this role will require project management of their own projects, as well as triaging incoming project requests and assignments. Longer term, the person in this role will build a larger team of project managers to expand the capacity of projects run at any one time, and to service more areas of the company based on growing needs.
Projects can entail new developments for annual recurring events, preparation for new company-level partner launches, triaging short-term processes for ad hoc initiatives, resolution paths for unexpected incidents, and discovery work on potential features prior to product ownership. The responsibilities include defining the scope and timeline of the project, preparing for the impact on customers and the CS team, advising on CS needs and perspectives to other departments, and providing full communication and documentation on the project for internal and external audiences. In addition to timely completion, a success component for every project includes the level of support provided to the CS team and our customers.
The person in this role will work closely with the other internal-facing teams within CS (Product Support, Training, Floor Coaching, and CS Managers) to maximize understanding of CS and customer needs for each project. The person will also work closely with Operations, Legal, Sales and Product teams as appropriate for each given project.
Visa sponsorship for this role is currently not available.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
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