29 days old

Records Representative

Cleveland, OH 44114
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Veritext is the global leader in legal litigation and deposition solutions. We provide the most skilled court reporters, advanced technology and unmatched service to help our clients achieve successful outcomes. Our national scale enables us to provide consistent and reliable delivery anytime and anywhere.

Veritext utilizes advanced technologies to streamline the deposition process and to manage the most complex cases. Proprietary video, mobile and workflow services combine with superior security, including HIPAA and PII compliance, to ensure that you have the best tools and the confidence of working with the market leader.

Main Purpose of the Role

The Records Representative position is an important part of the organization at Veritext and will be responsible for processing all incoming records produced via mail, email or fax.

Key Responsibilities:

  • Verify records received are responsive to client request or subpoena
  • Link records with order part number and print cover pages
  • Scan, bates-stamp, and print records
  • Convert, combine, import, export files
  • Notify opposing counsel of records received by notification or phone call
  • Track, upload, and invoice orders
  • Mail or arrange courier service to deliver records
  • Request, upload, track, print, and mail pre-payments
  • Monitor and process incoming faxes for record request pre-payment
  • Update statutory rates by state
  • Monitor and maintain current state codes medical facilities can charge for medical records in individual folders by state
  • Re-write formulas in the statutory rate calculator to reflect new state laws
  • Assist in sorting of mail and processing for Record Detail attention
  • Assist in distributing mail to office personnel
  • Other job duties as assigned

Skills and Competencies

  • Excellent communication skills (written and verbal)
  • Customer service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner.
  • Detail oriented, organized and dedicated professional.
  • Proactive and motivated with good problem solving skills.
  • Proficiency in Microsoft Office is required.
  • Computer skills including knowledge of Excel and MS Outlook.
  • Must be detail-oriented and accurate, ability to work well under pressure.
  • Excellent interpersonal skills; ability to communicate and interact effectively.
  • Results Driven, Professionalism, Integrity and Accountability

Required Preferred Qualification

-Associates degree in related field


-Minimum of 2-3 years Records experience or related field.

Knowledge of legal services industry.

Prior Knowledge

-Proficient in relevant applications

-Clear verbal and written communication

Veritext offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more.

VERITEXT is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.


Posted: 2022-12-30 Expires: 2023-01-30

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Records Representative

Cleveland, OH 44114

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