30 days old

Systems Operations Specialist

Discovery Inc
Bogotá, Other / Non-US 110141
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  • Job Code
    147028034
Discovery Inc

Location: Bogota D.C., Colombia,
Req ID: 29765

Overview

The System Operations Specialist has in-depth knowledge of the operational workflow of the business and by understanding the vision of the department works closely with the IT teams to develop improvements that can either create additional revenue and/or efficiencies.

Responsibilities

  • Improve training and operations procedures to increase productivity and efficiencies.
  • Ensure that all markets are operating in the same standards while still adhering to local guidelines.
  • Work with the Operations Departments to identify what parts of the system are not working and then liaison with the IT team to obtain fixes.
  • Work with the Operations Management team to understand future enhancements and liaison with the IT team on implementing those enhancements.
  • Work closely with Senior Management to identify priorities between enhancements and defects.
  • Responsible for all testing of enhancements and defects for the Operations department and provide evidence of SOX Controls
  • To be the first point of contract when Ad Sales or Operations teams runs into any errors or training issues.
  • Oversee the implementation of projects from inception to completion.
  • Analyze the current business processes and by understanding the departments future vision make recommendations for improvements.
  • Guarantee timely and effective resolution of daily issues with ease and thoroughness.
  • Be able to use a variety of data analysis, programs and other tools to uncover insights.
  • Support the Inventory & Revenue Operations team in daily objectives when volume of work is high.
  • Maintain a positive environment for all department members and provide a team-oriented approach to solve issues.
  • Foster an environment of customer service and professionalism.

Qualifications

  • Bachelors degree in Information Systems, or equivalent.
  • Analytical skills: capacity to identify issues and underlying roots, prioritize issues, and foster solutions.
  • Ability to work across IT and Operations teams to evaluate new ideas, discuss technical concepts, and make tradeoffs to remove roadblocks.
  • Excellent written and verbal communication skills, excellent problem-solving skills, self-directed, and able to learn new skills with minimal supervision.
  • Adaptable to shifting priorities, committed, and business aware.
  • Familiarity with workflow concepts: lead times, input/output relations
  • Bi-lingual or tri-lingual (Spanish, English, Portuguese) is required
  • Proven capability for trouble shooting, issue escalation, and solving complex issues
  • Successfully working with others and as part of the team ensuring departments are working efficiently with the various operations systems and business processes






PI147028034

Posted: 2021-09-15 Expires: 2021-10-16

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Systems Operations Specialist

Discovery Inc
Bogotá, Other / Non-US 110141

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