30 days old

Team Lead - Cyber Incident Response

Canopius US Insurance Inc
Chicago, IL 60606
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The Role

Canopius is a market leading Cyber Insurer. We are in-sourcing our cyber incident response service. The service is used by businesses with a cyber insurance policy from Canopius to receive immediate assistance in the event of a cyber incident. These incidents can be crippling for businesses and include business email compromise attacks, ransomware, social engineering events and many other scenarios. The Incident Responders arrange assistance from our panel of expert service providers (IT, legal, PR, etc) and then project manage the recovery efforts. They are a key front line service relied upon in business critical situations.

The Incident Responders work as a global team (with teams located in Sydney, London, and Chicago) to provide 24/7 coverage of new incidents. They are also part of a wider claims team located in London. Incident Responders collaborate with the claims team to allow the claims team to assess the insurance position of new incidents. Incident Responders will also provide feedback for underwriters on emerging trends.

The Team Lead will be responsible for a team of responders based in Chicago. They will facilitate training of the incident responders in Chicago and enable their career progression. The Team Lead will regularly coordinate with the Team Leads in London and Sydney. The Team Lead will report to the Cyber Claims Manager.

Responsibilities will include:

  • As part of the global team of incident responders, provide 24/7 high quality service to triage, arrange assistance, and project manage cyber incidents notified by policyholders.
  • To act in accordance with the Canopius claims vision: to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market.
  • Be a reassuring and friendly advisor to businesses caught up in the crisis that is a cyber incident.
  • Oversee the skills training and career progression of the incident responders based in Chicago, Illinois.
  • Drive each of the responders in your team to perform at the highest levels of service through setting goals, mentoring, motivating, and proactively addressing areas of concern.
  • Regularly coordinate with Team Leaders in London, UK to continually improve the incident response service.
  • Provide feedback to the Cyber Claims Manager and Underwriters on all aspects of cyber incidents and threat trends whilst continuously look for better ways to assist our policyholders with responding to cyber incidents in order to drive changes that add value to our policyholders and Canopius.
  • Assist the Cyber Claims Manager with managing relationships with key external stakeholders (Coverholders, panel service providers, brokers, etc) and develop their own relationships.

Given the 24/7 nature of cyber incident response, weekend and evening work will be required periodically to cover new notifications or respond to urgent developments. This will be managed with the support of the global network of responders.

Essential Skills & Experience

Candidates should have experience in handling cyber incident response, possibly with past experience as a breach coach or IT forensics. Beneficial, but not essential, qualifications would include legal qualifications, CISSP, IT forensics or similar.

Candidates will need to be able to demonstrate project management skills and an ability to mentor a growing team as well as working in an international space. Any project management qualifications will be taken into consideration.

As cyber incidents are by their nature a crisis for the victims, candidates will need the ability to act under pressure and to calm others. Previous experience in crisis management or military service may assist with this aspect of the role.

The role may be ideal for someone currently working in incident response as a service provider but desiring to move away from billable hours to focus on the quality of the service provided to the businesses affected by the incident. The individual may currently be at a responder level and looking to take the next step in leading a team within a supportive environment. It is an exciting opportunity to join a new service within Canopius and help shape your own role.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyds of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. Canopius market-leading proposition offers financial, physical, social and psychological health and wellbeing benefits to ensure we create a working experience which gives everyone the freedom to do their best work.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.


Posted: 2022-10-31 Expires: 2022-12-01

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Team Lead - Cyber Incident Response

Canopius US Insurance Inc
Chicago, IL 60606

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