30 days old

Vice President of Sales Enablement and Operations

Total Expert
St Louis Park, MN 55416
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The Vice President of Sales Enablement and Operations will build and own our sales training and development function, as well as manage support functions essential to sales force productivity. This includes identifying our salespeoples training and development needs, deliver a variety of content to enhance salesforce effectiveness, planning, reporting, sales forecast setting and management, sales process optimization, sales program implementation, sales compensation and administration, product portfolio management, product pricing, and recruiting and management of sales team talent.

The VP of Sales Enablement & Operations is responsible for the overall productivity and effectiveness of the sales organization. Reporting to the Senior VP of Banking and Credit Unions, this role will also work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization. The VP of Sales Enablement & Operations will consult with other leaders in the organization to align sales training initiatives with our strategy & business requirements. This role is also responsible for tracking and measuring ROI and impact of training efforts on the effectiveness of the Sales organization. The work you do will empower tens of thousands of financial services leaders to help their customers make critical financial decisions that shape their lives.

Exciting work youll do:

  • Develop formal reporting packages for sales effectiveness and productivity including, but not limited to conducting metrics reviews with sales management, managing the commission process for the sales team (designing efficient quota structure and assignment, deployment, tracking and payout), and managing sales plans and yearly/quarterly tracking to plan.
  • Coordinate sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organizations planning efforts, working to make forecasting more accurate.
  • Direct and manage activities including headcount and budget resources for sales planning, incentives, and field resources.
  • Work with Salesforce to manage key accounts. Manage customer contracts. Uncover areas of revenue opportunity in our customer and prospect base.
  • Collaborate with Finance on pricing models and business processes that support the strategic plan and enable accelerated revenue growth, monitor product price controls.
  • Work closely with Finance and People Operations to establish and oversee the administration of sales compensation programs, rules, policies, and procedures as needed, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
  • Run weekly/monthly sales meetings. Report on the pipeline generation needs and variances for each team.
  • Monitor the accuracy of the Sales Dashboard. Assist in the development of new reporting tools as needed.
  • Implement enabling technologies to the sales team. Monitor the assigned sales organizations compliance with required standards for maintaining CRM data. Work closely with sales management to optimize the effectiveness of the firms technology investments. Train other staff as necessary on the use of CRM and other sales tools.
  • Continuously refine our sales onboarding program to enable our new sales hires to quickly get up to speed.
  • Build and maintain certification programs specific to the nuances of the different roles and applicable verticals.
  • Programs will encompass skills to support the entire salesperson life-cycle: sales tools, process training, key sales skills/capabilities (value-selling, negotiating & closing skills, cross-selling), and product training.
  • Selling to Targeted Customer Personas: Develop programs that provide the salesforce with the expertise needed to effectively sell to specific customer personas.
  • New product launches: Partner with our product teams to build new content aligned to product releases and enhancements.
  • Collaborate with sales leadership team to establish a strategic vision to building high impact sales training and development programs.
  • Oversee identification of training requirements functional growth objectives and employee capability gaps, through need analyses and in collaboration with business and sales stakeholders.
  • Responsible for the overall design, development and delivery of sales training and development initiatives.
  • Gathering and creating content for sales training and development for all sales roles in conjunction with product marketing and product management.
  • Continuously evaluate effectiveness of training programs and tools by measuring the success of initiatives and return on investment, to understand bottom-line impact of sales training on the organization.
  • Utilize participant data and productivity/quality performance data to link training with business impact. Provide direction and development to team members through coaching, performance enablement, and development planning.
  • Act as an administrator for our learning management system.


What we look for:

  • Willingness to travel up to 25%
  • Passionate about building great products, innovation and solving complex customer problems.
  • Solid track record of building relationships and collaborating at all levels of the organization.
  • Will thrive in startup culture: Has a growth mindset, resilient, adaptable, and curious.
  • Bachelors degree required
  • 7+ years hands-on experience in designing and implementing sales training/sales skill development programs
  • 7+ years managing and leading a team
  • Previous experience with a technology/services/consulting company preferred
  • Previous sales and sales management experience in a B2B technology organization preferred
  • A deep understanding of B2B sales cycles and functions
  • Ability to deliver clear, compelling, and articulate written and verbal communications
  • A natural, authentic storyteller who can easily engage and educate audiences on complex products
  • Strong cross-functional leadership and collaboration skills


Big Company Benefits, Startup Lifestyle

We believe that living a balanced life leads to more creativity and productivity. Heres what you and your family get for helping us build whats next.

Physical Wellness:

  • Medical, Dental & Vision Coverage
  • Prescription Drug Coverage
  • Health Club Membership
  • Health Advocate Program
  • Flexible Time Off Program

Financial Wellness:

  • Health Savings Account Flexible Spending Accounts Disability Protection
  • Life & Voluntary Life Coverage Voluntary Benefits
  • Pet Insurance
  • 401(k) Retirement Savings Plan
  • Employee Referral Bonus

About us:

Total Expert is a high-growth, venture-backed SaaS company who is the Experience Platform for the financial services industries. Hundreds of banks, credit unions, and lenders throughout the U.S. use our Experience Platform to create customers for life. We enable our customers to build more human connections by creating relevant, engaging, and meaningful customer experiences.

At Total Expert, we strive for excellence, innovation, and customer success in everything we do. We are determined to reimagine the way people and technology work together so that we can allow our customers to build more meaningful, human connections with their customers.

Simply put, we believe that we are all a part of building something awesome and are committed to creating a world-class team and culture to do it.

Posted: 2020-06-12 Expires: 2020-07-12

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Vice President of Sales Enablement and Operations

Total Expert
St Louis Park, MN 55416

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